Privacy Policy

This Website ( is owned and operated by Hidden Hearing Limited.

This Policy explains how we collect and use your information. In this Policy, “we”, “us” and “our” means Hidden Hearing Limited.

We may change this Policy from time to time so please check back when you use our services to make sure that you have seen the most up to date version.

If you have any questions about this Policy, or would like to exercise your rights, you can email our Data Protection Officer at, telephone us at 0800 0378 989, or use our Website contact form:

1. Who we are

Hidden Hearing Limited is a private limited company incorporated in England and Wales (Company number 01990227), with a registered office at Medway Street, Maidstone, Kent, ME14 1HL. We are registered with the Information Commissioner’s Office (ICO) as a data controller in the United Kingdom, with registration number Z7161992. You can find out more about our registration with the ICO by visiting the “ICO’s website.

2. When do we collect information about you?

Some of the information we collect about you can be used to identify you. This type of information is defined as “Personal Data” under the UK Data Protection Act 1998 and, from 25 May 2018, the EU General Data Protection Regulation (EU) 2016/679. In this Policy we use the words “Personal Information” to talk about your Personal Data.

We collect your Personal Information:

  • when you make enquiries or book an appointment through our Website form, purchase products from us through our Website, register for an account on our Website, request a Free Hearing Information Brochure or sign up to receive our newsletter;
  • when you visit our Website and cookies are placed on your computer;
  • when you make enquiries via the press;
  • when you email, call us or write to us, visit our branches or provide us with information in any other way, including by interacting with us via social media such as Facebook, Twitter, Pinterest, YouTube, Google+ or Disqus.
  • When a relative or friend gives us information about you during discussions about such person’s hearing, or where an individual has indicated that he or she would like you to accompany them to a hearing assessment, hearing aid fitting or service appointment.
  • We also check your contact information against lists which we receive from third party service providers, or from public sources such as the electoral roll, to make sure that we have recorded your contact details correctly. This helps us to keep our records up to date and ensure that we can provide you with relevant information and services.

Privacy policy