Privacy Policy for Campaign For Better Hearing LTD
Effective Date: 10/02/2024
Welcome to Campaign For Better Hearing LTD (“we”, “us”, “our”). We are committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], use our mobile application, or engage in our services.
1. Information We Collect
We may collect personal information that identifies you as an individual or relates to an identifiable individual, including but not limited to:
- Personal Identification Information: Name, email address, phone number, and address.
- Health Information: Details related to the ear wax removal service you require.
- Payment Information: Credit/debit card numbers or other payment method details for services rendered.
- Web Usage Information: Information about how you interact with our website or mobile application, including IP address, browser type, operating system, page views, and cookies.
2. How We Use Your Information
We use your personal information for various purposes, including:
- To provide and manage the services you request.
- To communicate with you about your appointments, services, or inquiries.
- For internal record keeping and billing.
- To improve our services and website experience.
- For marketing purposes, with your consent where required.
- To comply with legal obligations.
3. Sharing Your Personal Information
We do not sell, trade, or rent your personal information to others. We may share information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, and email services. We require these third parties to protect the confidentiality of your information and to use it solely for the purposes for which we disclose it to them.
4. Security of Your Personal Information
We implement appropriate technical and organizational measures to protect the security of your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
5. Your Rights
Under certain laws, you have rights related to your personal information, including:
- The right to access and receive a copy of your personal information.
- The right to request correction of any inaccurate or incomplete personal information.
- The right to request deletion of your personal information, subject to certain exceptions.
- The right to object to processing of your personal information.
- The right to withdraw consent at any time where processing is based on consent.
6. Use of Media
Consent for Use of Media: During the course of providing ear wax removal services, Campaign For Better Hearing LTD may take photographs or video recordings for the purposes of documenting the progress of treatments, for training, or for promotional material. We will obtain explicit consent from patients before capturing any images or videos that could identify them. Patients have the right to withdraw their consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Purpose of Media Use: Any media captured with your consent will be used strictly for the purposes for which consent was given. This may include educational materials for other patients, promotional content on our website, social media platforms, or in printed materials. We commit to using such media responsibly and with respect for the privacy and dignity of our patients.
Sharing and Disclosure: Media that identifies a patient will not be shared with third parties without the patient’s explicit consent, except where required by law.
7. Retention of Patient Information
Retention Period: Campaign For Better Hearing is committed to retaining personal and health information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Health Records: In accordance with UK law, we will retain patient health records for a minimum of 8 years after the last treatment or service provided. For patients under 18, records are kept until the patient turns 25 or for 8 years after their last treatment, whichever is longer.
- Financial Records: Records related to financial transactions, billing, and payments are retained for a minimum of 6 years to comply with tax laws and regulations.
Secure Disposal: Upon reaching the end of the retention period, personal and health information will be securely disposed of or anonymized so that it can no longer be associated with an individual. We use secure methods of disposal to ensure that privacy is maintained and the risk of unauthorized access to personal information is minimized.
Review of Retention Periods: Our retention periods are reviewed regularly to ensure compliance with legal obligations and to ensure that information is not kept longer than necessary.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us by email at info@campaignforbetterhearing.co.uk.