Refund Policy for Campaign For Better Hearing LTD Mobile Ear Wax Removal Service
Welcome to Campaign For Better Hearing. We are committed to providing our clients with high-quality ear wax removal services directly at their convenience. Our refund policy is designed to respect your rights as a consumer while ensuring fair practice and satisfaction for both parties involved.
1. Service Quality Guarantee
We guarantee that all services will be performed with reasonable care and skill by qualified professionals. If you believe that the service provided has not met this standard, please contact us within 72 hours of the service completion to discuss your concerns.
2. Cancellation Policy
Appointments can be cancelled or rescheduled without charge up to 48 hours before the scheduled time. Cancellations made less than 48 hours before the appointment will incur a cancellation fee of 50% of the service cost. No-shows will be charged the full service fee.
3. Refunds for Dissatisfaction
If you are dissatisfied with the service received due to a failure on our part to perform the service with reasonable care and skill, you are entitled to either:
-
- A partial or full refund, depending on the severity of the issue, or
-
- A re-service to rectify the problem at no additional cost to you.
Please report any dissatisfaction within 72 hours of service completion. We will assess the situation based on the evidence provided and strive to resolve it to your satisfaction.
4. Refunds for Unrendered Services
If we are unable to provide the scheduled service due to circumstances within our control, you will be entitled to a full refund. If the service cannot be provided due to reasons beyond our control, we will work with you to reschedule the service at a convenient time without additional charges.
5. Process for Requesting Refunds
To request a refund, please contact our customer service team with the following information:
-
- Your name and contact details
-
- Details of the service provided, including the date and time
-
- Reason for the refund request
-
- Any evidence to support your claim (if applicable)
Our team will review your request and respond within 7 business days.
6. Limitation of Refund Requests
Refund requests must be submitted within 14 days of the service date. Refunds will not be issued for claims made beyond this period.
7. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be communicated on our website and will take effect immediately.
Thank you for choosing Campaign For Better Hearing LTD for your ear wax removal needs. We value your trust and are dedicated to ensuring your satisfaction with our services.
Need help?
Contact us at refunds@campaignforbetterhearing.co.uk for questions related to refunds and returns.